Virtual corporate librarians

June 8, 2006

Building on one of the topics of my inaugural post, via the SLA Government Division's website, a pointer to the U.S. Institute for Museum and Library Service's compilation of Advisory Panel white papers on the "Future of Librarians in the Workforce," which includes business libraries.

I found it interesting that business librarians are increasingly expected to work in "virtual libraries":

In the next ten years it is likely that the majority of information needed by a business library’s customers will be digital. Business libraries will become virtual libraries. They will require less physical space; perhaps they will occupy no physical space. Business librarians may work in a small office or workspace or from home. This virtualization will bring about more outreach; we will go to our customers rather than have our customers come to us.

At my organization, we are eligible for a work-at-home program, which many of my colleagues and I took up with great eagerness. Permission was required from our supervisors, and a one-time reimbursement was made available for necessary office equipment. It does take some discipline to work effectively from home, but as a corporate researcher most of the resources I use are either online or on my laptop, and most of the people I support are not located in my "official" office. I don't travel much (budgetary restrictions), so I try to stay in contact with the people I support via e-mail, IM and phone. I come into the office 1-2 days a week for face-time with co-workers – we've adopted a hoteling system. However, there has been something of a backlash against the widespread use of telecommuting, with official "in-office days" being established twice a month.

Does your organization support telecommuting? If so, how do you remain visible to your clients? Have you experimented with offering online training at all, or other "virtual" services?